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+65 6714 6614

Operating Hours
Monday to Friday, 8:00 AM – 5:00 PM
Saturday, Sunday & Public Holidays, 10:00 AM – 2:00 PM

Address
22 Sin Ming Lane, #01-74 / 75,
Midview City, Singapore 573969

Frequently Asked Questions

Are there any requirements to rent a car from Lumens?

You need to meet these requirements:  

  • Singapore Citizen / PR 
  • At least 21 years of age 
  • Less than 17 Drivers’ Improvement Points (Demerit Points) 
  • Driver’s license of at least 1 year 
  • Valid PDVL/TDVL 
What documents do I need to prepare to rent a car from Lumens?

Please bring along the following: 

  • NRIC 
  • Driving License 
  • Valid PDVL/TDVL 
  • Deposit (payment by NETS) 
What are the opening hours of Lumens?

Monday to Friday (8:00AM – 5:00PM)  

Saturdays, Sundays & Public Holidays (10:00AM – 2:00PM) 

Address 

22 Sin Ming Lane, #01-74 / 75, 
Midview City, Singapore 573969 

Where can I book an appointment at Lumens?

1. You may book an appointment through here: https://lumens.sg/contact

2. You can come down to our office and our Sales Personnel will be able to assist you. 

Address 

22 Sin Ming Lane, #01-74 / 75, 
Midview City, Singapore 573969 

When do I start paying for my rental?

Rental charges start on the SECOND day after you collect the car. 

Will there be a customer service contact after I rent a car from Lumens?

In Lumens, we provide dedicated relationship managers to our driver-partners to aid in any queries. 

Can I add a relief driver?

Yes you can. Just simply contact your Relationship Manager to add your relief driver. 

Can I remove my relief driver during the contract?

Yes you can. Just simply contact your Relationship Manager to remove your relief driver. 

Can I drive my rented car into Malaysia?

As all Lumens cars are VEP registered, you may enter Malaysia as per normal. Please remember to bring these items along with you. 

  • Vehicle log card 
  • VEP 
  • Certificate of Insurance (COI) 
What happens if my rental car breaks down?

In such situations, please be rest assured we are here to support you. We have a dedicated phone line for car assistance 24/7 just to aid all our driver-partners in need. The contact number can be found in the driver app.  

What happens if my rental car is involved in a car accident?

In such situations, please be rest assured we are here to support you. We have a dedicated 24/7 accident hotline just to aid all our driver-partners in need. The contact number can be found in the driver app.  

What happens when I miss a payment?

The rental and all other related charges are deducted from your registered bank account via GIRO daily.

An unsuccessful deduction due to insufficient funds may result in restrictions on using your vehicle. Repeated unsuccessful deductions may result in repossession of your vehicle which will incur further administrative and towing charges. 

Please ensure sufficient funds to cover the daily deductions to avoid disruptions. 

What if I terminate my contract prematurely?

Termination charges are as follows: 

  1. Forfeiture of deposit. 
  2. Administrative charges. 
  3. Liquidated charges apply i.e. full rental charges for the remainder of the contract period until the end of your rental contract.