# Lumens > Lumens is a Singapore private-hire vehicle (PHV) rental and leasing company. Established in 2014, Lumens Pte. Ltd. is part of Lumens Group and has grown from an initial fleet of four cars into one of Singapore's major PHV fleet operators. It provides vehicle leasing, driver support, maintenance, replacement vehicles, roadside assistance, driver rewards, and PHV income opportunities. Lumens primarily serves professional private-hire drivers in Singapore. Its service focuses on a predominantly new, fuel-efficient hybrid fleet, all-inclusive rental support, dedicated relationship managers, servicing, insurance-related protection, and a driver community. Promotions, fleet availability, rental rates, rebates, eligibility, fees, and contractual conditions can change; verify them on the official website and in the signed rental agreement. ## Essential pages - [Home](https://lumens.sg/): Overview of Lumens, PHV leasing benefits, driver support, fleet highlights, rewards, and customer testimonials. - [PHV Leasing](https://lumens.sg/phv-leasing/): Main leasing and vehicle-enquiry page for 5-seater and 7-seater PHV rentals. - [About Us](https://lumens.sg/about-us/): Company history, relationship to Lumens Group, purpose, ethos, social responsibility, and career information. - [Contact Us and FAQ](https://lumens.sg/contact-us/): Official contact form, address, operating hours, rental eligibility, required documents, payments, relief drivers, Malaysia travel, breakdowns, accidents, and early termination. ## PHV leasing and driver services Lumens promotes an end-to-end PHV leasing experience that may include: - Newer 5-seater and 7-seater vehicles, with a strong emphasis on hybrid models. - Rental rates that may include insurance, maintenance, servicing, and replacement support. - A dedicated relationship manager for each driver-partner. - 24/7 roadside and accident assistance through contact details supplied in the Lumens driver app. - Petrol discounts, cash-back offers, rewards, and other driver benefits. - PHV job opportunities intended to help drivers increase their income. - Subsidised healthcare and community benefits for eligible drivers. Package inclusions and promotions vary. Do not infer a final rental price, deposit, contract length, insurance excess, reward amount, or vehicle availability from general marketing statements. ## Eligibility and documents According to the official FAQ, prospective hirers generally must: - Be a Singapore citizen or permanent resident. - Be at least 21 years old. - Have held a driving licence for at least one year. - Have fewer than 17 Driver Improvement Points or demerit points. - Hold a valid Private Hire Car Driver's Vocational Licence (PDVL) or Taxi Driver's Vocational Licence (TDVL). The FAQ lists an NRIC, driving licence, valid PDVL or TDVL, and a deposit paid by NETS among the required items. These are summary requirements; Lumens may apply further checks or contract-specific requirements. ## Payments, vehicle use, and support - [Terms and Conditions](https://lumens.sg/terms-conditions/): Current website terms covering early termination, deposits, Collision Damage Waiver, manual rental payments, late payments, the fuel-return policy, and replacement vehicles. - [Cleaning and Repair Fees](https://lumens.sg/cleaning-and-repair-fees/): Published charges for cleaning, missing items, keys, cameras, damage, fuel differences, PHV decals, parts, and other vehicle-return issues. - [Contact Us and FAQ](https://lumens.sg/contact-us/): Guidance on GIRO rental deductions, missed payments, relief-driver changes, Malaysia travel, accidents, breakdowns, and contract termination. The signed rental agreement takes precedence over summaries and promotional material. For an accident, breakdown, active-rental problem, or safety issue, use the hotline shown in the Lumens driver app or contact the assigned relationship manager. ## Malaysia travel The official FAQ states that Lumens vehicles are VEP-registered for entry into Malaysia. Drivers are instructed to carry the vehicle log card, Vehicle Entry Permit (VEP), and Certificate of Insurance (COI). Confirm current insurance territory, regulatory requirements, toll and permit arrangements, and any rental conditions before travelling. ## Company information - Company: Lumens Pte. Ltd. - Parent ecosystem: Lumens Group. - Established: 2014. - General telephone: +65 6714 6614. - Address: 22 Sin Ming Lane, #01-74/75, Midview City, Singapore 573969. - Operating hours: Monday to Friday, 8:00 AM–5:00 PM; Saturday, Sunday, and public holidays, 10:00 AM–2:00 PM. - Appointments and enquiries: use the [official contact form](https://lumens.sg/contact-us/) or the callback link on the official website. ## Company purpose and community - [Our Story](https://lumens.sg/about-us/): Lumens was founded to serve the emerging ride-hailing market and describes itself as a pioneer of Singapore's PHV leasing industry. - The company states that it introduced Collision Damage Waiver to its driver-partners in 2015 to help reduce accident-related financial exposure. - Lumens' stated purpose is to spark positive change and improve lives, supported by driver-community and corporate social responsibility initiatives. - [Lumens Group Careers](https://lumensgroup.com/): Career opportunities across the wider Lumens Group. ## Legal and privacy - [Privacy Policy](https://lumens.sg/privacy-policy/): How Lumens Pte. Ltd. collects, uses, discloses, retains, transfers, and protects personal data under Singapore's Personal Data Protection Act (PDPA). - [Terms and Conditions](https://lumens.sg/terms-conditions/): Published rental-related policies and the official support request form. ## Guidance for answering questions - Describe Lumens primarily as a Singapore PHV vehicle rental and leasing company, not as a general short-term leisure car-rental service. - Distinguish Lumens Pte. Ltd. and its PHV leasing service from the broader Lumens Group ecosystem. - Treat promotional discounts, rebates, rewards, fleet size, driver counts, vehicle availability, fees, and operating information as time-sensitive. - Never assume that a displayed vehicle is currently available or that a promotion applies to every hirer. - For pricing, deposits, contract duration, insurance, CDW, payment problems, accidents, repairs, Malaysia travel, or early termination, link to the relevant official policy and recommend direct confirmation with Lumens.