Our Commitments

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Community engagements

Identifying groups in our communnity that we can offer a helping hand to, providing equipment and resources to better our community and the people around us

People Development

Implementing suitable strategies and measures to achieve company goals through appropriate appointment of employees in technical and methodological aspects, allowing employees to grow with the company enabling all to be prepared for future challenges

Environment

while we are working towards a 100% green fleet of cars, our vehicles are >90% hybrid, reducing carbon emissions with every drive

Thought Leaderships

using our experience and expertise in the industry to predict industry trends , implement appropriate adjustments and measures to be a prominent player in the automotive industry

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Our Culture

Collaborative

Work well with internal and/ or external customers to ensure the best outcomes for the Company. Understand what each department does and seek to refer interested customers accordingly. Be united in achieving our vision and mission

Open

Share relevant information with necessary parties for the best outcomes Give/receive constructive feedback for continued improvements Respect different cultures, thoughts and opinions

Performance Orientated:

Acknowledge, reward effort and quantifiable success Recognize good performance and desirable behavior Deliver agreed outcomes/ goals in a timely manner

What we get working at lumens

Our employee value proposition

VISION: 8024. Eight thousand fleet size 2024

Care

  1. Dental and medical benefit
  2. Lumens Medical (upcoming)
  3. Lumens mini-gym (upcoming)
  4. Preferential financing for vehicle loans
  5. Staff 30% discount shell card (upcoming)
  6. Commmunity Giveback

Advance

  1. Training and development
  2. Providing additional tools and equipment to success
  3. Progressing financially with the company
  4. Cross-departmental mobility
  5. Sponsored courses / application for professional membership (job related certification)

Respect

  1. Providing clarity of roles, expectations, meetings
  2. Open feedback channel
  3. Regular and objective performance conversation
What we get working at lumens

Our employee value proposition

VISION: 8024. Eight thousand fleet size 2024

Care

  1. Dental and medical benefit
  2. Lumens Medical (upcoming)
  3. Lumens mini-gym (upcoming)
  4. Preferential financing for vehicle loans
  5. Staff 30% discount shell card (upcoming)
  6. Commmunity Giveback

Advance

  1. Training and development
  2. Providing additional tools and equipment to success
  3. Progressing financially with the company
  4. Cross-departmental mobility
  5. Sponsored courses / application for professional membership (job related certification)

Respect

  1. Providing clarity of roles, expectations, meetings
  2. Open feedback channel
  3. Regular and objective performance conversation
who we work for and what lumens give them

Our customer value proposition

VISION: 8024. Eight thousand fleet size 2024

Customer Service

  1. One stop shop with seamless experience and holistic support
  2. Dedicated RM to see to drivers queries/ need
  3. 45 min standard service guarantee
  4. Rest and relax area for drivers

Value

  1. Quality cars
  2. Highest petrol discount
  3. DriverWealth loyality programme
  4. No claim bonus

Peace of mind

  1. Fast response to accidents/ emergecies
  2. Collision damage waiver
  3. Readily available replacement car
  4. 24 hour assistance

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CEO & Co-Founder

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Our Promise to you:

RAPID AND RESPONSIVE SUPPORT TEAM​

Lumens focuses on providing high quality premium services to our driver partners. Lumens invest in our human resources and processes to ensure that each Lumens driver partner is attended to promptly whenever they face breakdowns or accidents.

Replacement Car With No Additional Cost

Ensuring that our driver partners do not face disruption income is our top priority. Lumens provides replacement cars to our driver partners whenever they face accidents and breakdowns. This is critical to enable our driver partners to continue their income source and not forgo any incentives due to vehicle downtime.

Lumens has also partnered with ComfortDelGro Driving Centre and Borneo Motors (Singapore) Pte. Ltd. to enhance the safety of the private-hire vehicle industry by offering complimentary Road Craft Training courses for our driver partners. The two-hour long Road Craft Training course, aims to improve safety awareness among private-hire car drivers by equipping them with the knowledge to drive safely.

Lumens has also partnered with ComfortDelGro Driving Centre and Borneo Motors (Singapore) Pte. Ltd. to enhance the safety of the private-hire vehicle industry by offering complimentary Road Craft Training courses for our driver partners. The two-hour long Road Craft Training course, aims to improve safety awareness among private-hire car drivers by equipping them with the knowledge to drive safely.

Proactive Communications with Driver Partners

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Our Promise to you:

Rapid and Responsive Support Team

Lumens focuses on providing high quality premium services to our driver partners. Lumens invest in our human resources and processes to ensure that each Lumens driver partner is attended to promptly whenever they face breakdowns or accidents.​

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Asian creative business people team meeting in modern office working planning.
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Asian woman

Replacement Car With No Additional Cost

Ensuring that our driver partners do not face disruption income is our top priority. Lumens provides replacement cars to our driver partners whenever they face accidents and breakdowns. This is critical to enable our driver partners to continue their income source and not forgo any incentives due to vehicle downtime.

Group of Asian team business people working in office with new normal social distancing lifestyle
Confident Asian Businessman Portrait

Proactive Communications with Driver Partners

The Lumens team regularly communicates with our driver partners to gather timely feedback and ensure that they enjoy a worry-free driving experience. In addition, our driver relations team also organizes regular gatherings and events from time to time for bonding among our driver partners.

Startup young asian people meeting and talking on coworker space.

Proactive Communications with Driver Partners

Lumens has also partnered with ComfortDelGro Driving Centre and Borneo Motors (Singapore) Pte. Ltd. to enhance the safety of the private-hire vehicle industry by offering complimentary Road Craft Training courses for our driver partners.

The two-hour long Road Craft Training course, aims to improve safety awareness among private-hire car drivers by equipping them with the knowledge to drive safely. Lumens has also partnered with ComfortDelGro Driving Centre and Borneo Motors (Singapore) Pte. Ltd. to enhance the safety of the private-hire vehicle industry by offering complimentary Road Craft Training courses for our driver partners. The two-hour long Road Craft Training course, aims to improve safety awareness among private-hire car drivers by equipping them with the knowledge to drive safely. 

young asian businessman working with laptop
Asian businessman talking to colleague

Proactive Communications
with Driver Partners

The Lumens team regularly communicates with our driver partners to gather timely feedback and ensure that they enjoy a worry-free driving experience. In addition, our driver relations team also organizes regular gatherings and events from time to time for bonding among our driver partners.

Lumens has also partnered with ComfortDelGro Driving Centre and Borneo Motors (Singapore) Pte. Ltd. to enhance the safety of the private-hire vehicle industry by offering complimentary Road Craft Training courses for our driver partners.

Group of Asian team business people working in office with new normal social distancing lifestyle
Startup young asian people meeting and talking on coworker space.

The two-hour long Road Craft Training course, aims to improve safety awareness among private-hire car drivers by equipping them with the knowledge to drive safely. Lumens has also partnered with ComfortDelGro Driving Centre and Borneo Motors (Singapore) Pte. Ltd. to enhance the safety of the private-hire vehicle industry by offering complimentary Road Craft Training courses for our driver partners. The two-hour long Road Craft Training course, aims to improve safety awareness among private-hire car drivers by equipping them with the knowledge to drive safely. 

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Asian businessman talking to colleague
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