Privacy Policy

By using this website, providing us with your personal data or using our products and services, you agree that we may collect, use and disclose your personal data in accordance with the PDPA, this Policy and any other terms and conditions relating to the collection, use and disclosure of your personal data which you have agreed to.

In this Policy, “personal data” refers to data, whether true or not, regarding an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Some examples of personal data which we may collect include your name, identification number, contact details (e.g. telephone number and email address), residential address, work permit, birth certificate, nationality, gender, birthdate, marital status, employment details and financial details.

We may collect your personal data in the following manner:

• when you purchase our product or engage our services;
• when you provide us with your personal data via the telephone, email, our website or any other means;
• when you use our website;
• when you sign up to be on our mailing list;
• when you register for a promotion, event, roadshow or competition organised by us;
• photos or videos taken by us when you participate in events organised by us;
• when third parties provide your personal data to us; and
• when you provide us with your personal data for any other reason.

We may use your personal data for the following purposes (collectively, the “Purposes”):

• to provide our services to you;
• to enhance our products and services;
• to manage and administer our relationship with you (which includes, without limitation, the processing of transactions and payments);
• to organise promotions, events, roadshows and competitions;
• to respond to your enquiries and requests;
• to send you updates, announcements and newsletters regarding our promotions, events, products and services;
• to ensure our website functions smoothly;
• any other purpose which we inform you about at the time of seeking your consent; and
• any other purpose required or permitted by law.

We may disclose your personal data as follows:

• to third-party service providers, agents, affiliated entities and related corporations for the abovementioned Purposes to ensure the smooth running of our business;
• to any relevant governmental authorities;
• to the extent required to comply with laws and regulations; and
• to any other person to whom you grant us authorisation to disclose your personal data.

We do not sell your personal data to third parties.

If you wish to:

1. make an access request to obtain a copy of the personal data we hold about you;
2. to make a correction request to update or correct such personal data; or
3. to withdraw your consent for the collection, use and/or disclosure of your personal data as set out in this Policy,

please submit your request in writing or via email to our Data Protection Officer at the contact details provided below. We will respond to your request as soon as reasonably possible. Please note that a reasonable fee may be charged for an access request. If such a fee is charged, we will inform you before your access request is processed.

We generally rely on the personal data provided by you. To ensure that your personal data is accurate, complete and up to date, please update us about any changes to your personal data by contacting our Data Protection Officer at the contact details provided below.

We may retain your personal data for as long as it is necessary to fulfil the above mentioned Purposes. We will cease to retain your personal data by destroying or anonymising the personal data as soon as it is reasonable to assume that the purpose for which the personal data was collected is no longer being served by the retention of the personal data, and the retention of the personal data is no longer required for any legal or business purposes.

If we are required to transfer your personal data to countries outside Singapore for any of the abovementioned Purposes, we will obtain your consent for the transfer and ensure that your personal data receives a level of protection which is at least comparable to that in Singapore.

You may adjust your browser settings so that you will be notified when you receive a cookie. If you prefer not to receive cookies, you may disable cookies by changing the settings on your browser. Please note that some parts of our website may not function properly when cookies are disabled.

Our website may contain links to external websites. Please note that our Policy does not extend to external websites and we do not take responsibility for the personal data protection practices of such websites. We encourage you to review the privacy policies of the external websites which are linked from our website before you disclose any personal data.

When you visit our website, our server receives certain information such as your IP address, the date and time of your visit, and the length of your visit. We use this information to administer our website and identify any server-related issues.

We will put in place reasonable security measures to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, we will not assume liability for any unauthorised use of your personal data by third parties that is solely due to factors beyond our control.

You may contact our Data Protection Officer if you have any questions or feedback relating to your personal data or our personal data protection policy at:
Email address: dpo@lumens.sg
Address: 22 Sin Ming Lane, #01-74 / 75, Midview City, Singapore 573969

We may amend this Policy from time to time without any prior notice. Your continued use of our website or services constitutes your acceptance to be bound by such changes. Please visit our website (at lumens.sg) for the latest version of the Policy.

If you currently receive marketing materials from us which you no longer wish to receive, you may choose to unsubscribe by contacting us directly via email mkt@lumens.sg or whatsapp us 97240903.