Innovative Service Offerings
Since its founding, Lumens has been providing industry-leading innovations service offerings to our driver. Lumens strives to provide a comprehensive ecosystem that allows drivers to focus on their main task of driving. Some examples include:
Rapid and Responsive Support Team
Lumens focuses on providing high quality premium services to our drivers. Lumens invest in our human resources and processes to ensure that each Lumens driver is attended to promptly whenever they face breakdowns or accidents.
Replacement Car With No Additional Cost
Ensuring that our drivers do not face disruption income is our top priority. Lumens provides replacement cars to our drivers whenever they face accidents and breakdowns. This is critical to enable our drivers are able to continue their income source and not forgo any incentives due to vehicle downtime.
Proactive Communications with Drivers
The Lumens team regularly communicates with our drivers to gather timely feedback from our drivers and ensure that they enjoy a worry-free driving experience. In addition, our driver relations team also organizes regular gatherings and events from time to time for bonding among our drivers.
Professional car assessment procedures and Care Car Incentives
Lumens has instituted professional and objective car assessment procedures whereby drivers are assured of proper and transparent procedures governing the handing over and return of vehicles. This gives drivers a peace of mind that any damage assessment would be fair and objective. Drivers who maintains their vehicle in good condition are also eligible for our car car incentive programme.
Accident Avoidance Through Driver Training
Lumens has also partnered with ComfortDelGro Driving Centre and Borneo Motors (Singapore) Pte. Ltd. to enhance the safety of the private-hire vehicle industry by offering complimentary Road Craft Training courses for its drivers. The two-hour long Road Craft Training course, aims to improve safety awareness among private-hire car drivers by equipping them with the knowledge to drive safely. Tailored specifically for private-hire car drivers with inputs provided by Lumens Auto, the practical-focused course is anchored upon ComfortDelGro Driving Centre’s proprietary Driver Assessment Tool. Using portable in-vehicle logging systems, cameras and advanced sensors, a comprehensive suite of data on the driver’s performance is captured during the driving training. With the aid of visual-based management software, the trainers are able to synthesise customised feedback that addresses the needs of each specific driver.